Buick LaCrosse: Managing the Vehicle Damage 
Repair Process - Collision Damage Repair (U.S. and Canada) - Customer Information - Customer Information - Buick LaCrosse Owners ManualBuick LaCrosse: Managing the Vehicle Damage Repair Process

In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there.

Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair.

Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company.

In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

    If a Crash Occurs
    If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in d ...

    See also:

    General notes
    The HOLD function can assist the driver in the following situations:  - when pulling away, especially on steep slopes  - when maneuvering on steep slopes  - when waiting in ...

    Limited braking performance on salt treated roads
    WARNING The layer of salt on the brake discs and the brake pads/linings may cause a delay in the braking effect, resulting in a significantly longer braking distance, which could lead to ...

    Automatic Service Request
    The TeleService data necessary for servicing the vehicle are automatically sent to your service partner prior to the service deadline. If possible, the service partner will contact you and a ser ...