BMW 5 Series: Emergency Request - Breakdown assistance - Mobility - BMW 5 Series Owners ManualsBMW 5 Series: Emergency Request

Requirements

▷ Equipment version with full preparation package mobile phone.

An Emergency Request can be made, even if no mobile phones are paired with the vehicle.

▷ BMW Assist is activated.

▷ The radio ready state is switched on.

▷ The BMW Assist system is logged in to a wireless communications network supported by BMW Assist.

▷ The Assist system is functional.

Only press the SOS button in an emergency.

For technical reasons, the Emergency Request Emergency Request not guaranteed
For technical reasons, the Emergency Request cannot be guaranteed under unfavorable conditions.◀

Service contract

▷ After your contract with BMW Assist has expired, the BMW Assist system can be deactivated by the service center without you having to visit a workshop.

After deactivation, an Emergency Request is no longer possible.

▷ Under certain circumstances, the system can be reactivated by a service center after you sign a new contract.

Initiating an Emergency Request

1. Press the cover briefly to open it.

1. Press the cover briefly to open it.
2. Press the SOS button until the LED in the button lights up.

▷ The LED lights up: an Emergency Request was initiated.

If the situation allows, wait in your vehicle until the voice connection has been established.

▷ The LED flashes if the connection to the BMW Assist Response Center has been established.

After the Emergency Request arrives at the BMW Assist Response Center, the BMW Assist Response Center contacts you and takes further steps to help you.

Even if you are unable to respond, the BMW Assist Response Center can take further steps to help you under certain circumstances.

For this purpose, data that are used to determine the necessary rescue measures, such as the current position of the vehicle if it can be established, are transmitted to the BMW Assist Response Center.

▷ If the LED is flashing but the BMW Assist Response Center cannot be heard on the hands-free system, the hands-free system may be malfunctioning. However, the BMW Assist Response Center may still be able to hear you.

Initiating an Emergency Request automatically

Under certain conditions, an Emergency Request is automatically initiated immediately after a severe accident. Automatic Collision Notification is not affected by pressing the SOS button

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