Mercedes-Benz E-Class: NECK-PRO head restraints - Occupant safety - Safety - Mercedes-Benz E-Class Owners ManualMercedes-Benz E-Class: NECK-PRO head restraints

The NECK-PRO head restraints increase protection to the driver's and front passenger's head and neck. To this end, the NECK-PRO head restraints on the driver's and front-passenger seats are moved forwards and upwards in the event of a rear-end collision of a certain severity. This provides better head support.

WARNING
Do not secure any objects (e.g. coat hangers) on the NECK-PRO head restraints. Otherwise, the NECK-PRO head restraints may not function properly, or in the event of a rear-end collision may not be able offer the level of protection they are designed to provide.

WARNING
Seat or head restraint covers can cause a malfunction when the NECK-PRO head restraints are activated or when the side impact air bags or pelvis air bags are deployed, or they can prevent this completely.

The NECK-PRO head restraints or side impact air bags/pelvis air bags can therefore not provide the intended protection. Do not use any seat or head restraint covers.

If the NECK-PRO head restraints have been triggered in an accident, reset the NECK-PRO head restraints on the driver’s and frontpassenger seat (Y page 51). Otherwise, the additional protection will not be available in the event of another rear-end collision. You can recognize when NECK-PRO head restraints have been triggered by the fact that they have moved forwards and can no longer be adjusted.

WARNING
For your protection, drive only with properly positioned head restraints.

Adjust the head restraint so that it is as close to the head as possible and the center of the head restraint supports the back of the head at eye level. This will reduce the potential for injury to the head and neck in the event of an accident or similar situation.

    PRE-SAFE® (preventative occupant protection)
    WARNING The PRE-SAFE® system reduces the impact of an accident on vehicle occupants, as long as their seat belts have been fastened correctly. Although your vehicle is equipped with a PRESA ...

    Resetting triggered NECK-PRO head restraints
    WARNING For safety reasons, have the NECK-PRO head restraints checked at an authorized Mercedes-Benz Center after a rear-end collision. WARNING When pushing back the NECK-PRO head r ...

    See also:

    Windshield Washers
    Check the level in the windshield washer reservoir at least monthly during normal use. Check the fluid level by removing the cap and looking at the level gauge. On Canadian models: The low ...

    Rear Seat
    Rear Seat Pull the head restraint up to raise it. To lower the head restraint, press the release button, located on the head restraint post on the top of the seatback, while you push the hea ...

    Reporting Safety Defects to the Canadian Government
    If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-80 ...