Buick LaCrosse: Tips and Troubleshooting Chart - Rear Seat Entertainment (RSE) System - Rear Seat Infotainment - Infotainment System - Buick LaCrosse Owners ManualBuick LaCrosse: Tips and Troubleshooting Chart

Problem Recommended Action
No power. The ignition might not be turned to ON/RUN or ACC/ ACCESSORY.
The picture does not fill the screen. There are black borders on the top and bottom or both sides, or it looks stretched out. Check the display mode settings in the setup menu by pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the remote control and the transmitter window.
Check the batteries to make sure they are not dead or installed incorrectly.
After stopping the player, I push Play but sometimes the DVD starts where I left off and sometimes at the beginning. If the Stop button was pressed one time, the DVD player resumes playing where the DVD was stopped. If the Stop button was pressed two times the DVD player begins to play from the beginning of the DVD.
The auxiliary source is running but there is no picture or sound. Check that the RSE video screen is in the auxiliary source mode by pressing the AUX button on the remote control.
Check the auxiliary input connections at both devices.
Sometimes the wireless headphone audio cuts out or buzzes. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers or by using a cellular telephone in the vehicle.
Check that the headphones are on correctly using the L (Left) and R (Right) on the headphones.
Check that the headphones are positioned properly with the headband across the top of the head.
I lost the remote and/or the headphones. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player by pressing the AUX button on the remote control.
    Remote Control
    Remote Control To use the remote control, aim it at the transmitter window at either seatback console and press the button. Direct sunlight or very bright light could affect the ability of ...

    DVD Display Error Messages
    The DVD display error message depends on which radio the vehicle has. The video screen may display one of the following: Disc Load/Eject Error or Mechanical Error: There are disc load or ej ...

    See also:

    Problems with the seat heating
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    Vehicle information display
     The vehicle information display The vehicle information display (1) is located on the bottom of the speedometer. It displays such items as: - cruise control system information. - Intell ...

    Wiper operation when snowing
    Before driving in cold weather, make sure the wiper blades are not frozen to the windshield or rear window. If the wiper blades are frozen to the windshield or rear window, perform the following ...