Mercedes-Benz E-Class: Service and vehicle operation

Mercedes-Benz E-Class: Service and vehicle operation

• Service and literature
• Information for customers in California
• Maintenance
• Roadside Assistance
• Change of address or change of ownership
• Vehicle operation outside the USA and Canada
• Operating safety
• Proper use
• Problems with your vehicle
• Reporting malfunctions relevant to safety
• Reporting safety defects
• Limited Warranty
• Data stored in the vehicle

Service and literature

Your vehicle is covered under the terms of the warranties printed in the Service and Warranty Information booklet. Your authorized Mercedes-Benz Center will exchange or repair any defective parts originally installed in the vehicle in accordance with the terms of the following warranties:

 - New Vehicle Limited Warranty
 - Emission Systems Warranty
 - Emission Performance Warranty
 - California, Connecticut, Maine, Massachusetts, New York, Pennsylvania, Rhode Island and Vermont Emission Control Systems Warranty
 - State Warranty Enforcement Laws (Lemon Laws)

Information for customers in California

Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease price, if after a reasonable number of repair attempts Mercedes-Benz USA, LLC and/or its authorized repair or service facilities fail to fix one or more substantial defects or malfunctions in the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles (approximately 29 000 km) on the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail buyer or lessee if one or more of the following occurs:

(1) the same substantial defect or malfunction results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the need for its repair.

(2) the same substantial defect or malfunction of a less serious nature than category (1) has been subject to repair four or more times and you have directly notified Mercedes-Benz in writing of the need for its repair.

(3) the vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of more than 30 calendar days.

Please send your written notice to:

Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350

Maintenance

The Service and Warranty Booklet describes all the necessary maintenance work which should be done at regular intervals.

Always have the Service and Warranty Booklet with you when you bring the vehicle to an authorized Mercedes-Benz Center. The service advisor will record every service for you in the Service and Warranty Booklet.

Roadside Assistance

The Mercedes-Benz Roadside Assistance Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes (1-800-367-6372) (USA)
1-800-387-0100 (Canada)

For additional information, refer to the Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in the Service and Warranty booklet (Canada). You will find both in your vehicle literature portfolio.

Change of address or change of ownership

In the event of a change of address, please send us the "Change of Address Notice" found in the Service and Warranty Information Booklet, or simply call the Mercedes-Benz Customer Assistance Center (in the USA) at the hotline number 1-800-FOR-MERCedes(1-800-367-6372) or Customer Service Center (in Canada) at 1-800-387-0100. This will assist us in contacting you in a timely manner should the need arise.

If you sell your Mercedes, please leave the entire literature in the vehicle so that it is available to the next owner.

If you bought this vehicle used, be sure to send in the "Notice of Purchase of Used Car" found in the Service and Warranty Information Booklet, or call the Mercedes- Benz Customer Assistance Center (in the USA) at 1-800-FOR-MERCedes(1-800-367-6372) or Customer Service (in Canada) at 1-800-387-0100.

Vehicle operation outside the USA and Canada

If you plan to operate your vehicle in foreign countries, please be aware that:

 - service facilities or replacement parts may not be readily available.

 - unleaded fuel for vehicles with a catalytic converter may not be available. Leaded fuel may cause damage to the catalytic converter.

 - the fuel may have a considerably lower octane rating. Unsuitable fuel can cause engine damage.

Some Mercedes-Benz models are available for delivery in Europe through our European Delivery Program. For details, consult an authorized Mercedes-Benz Center or write to one of the following addresses.

In the USA

Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

Operating safety

Safety notes

WARNING
Work improperly carried out on electronic components and associated software could cause them to cease functioning. Because the vehicle's electronic components are interconnected, any modifications made may produce an undesired effect on other systems. Electronic malfunctions could seriously impair the operating safety of your vehicle.

Some safety systems only function when the engine is running. You should therefore never turn off the engine while driving.

WARNING
tires/wheels may cause serious damage and impair the operating safety of your vehicle.

Inspect the vehicle underbody and tires/ wheels for possible damage. If the vehicle appears unsafe, have it towed to the nearest authorized Mercedes-Benz Center or other qualified maintenance or repair facility for further inspection or repairs.

Qualified specialist workshop

An authorized Mercedes-Benz Center is a qualified specialist workshop. It has the necessary specialist knowledge, tools and qualifications to correctly carry out the work required on your vehicle. This is especially the case for work relevant to safety.

Observe the notes in the service booklet.

Always have the following work carried out at an authorized Mercedes-Benz Center:

 - work relevant to safety
- service and maintenance work
- repair work
- alterations, installation work and modifications
- work on electronic components

Proper use

WARNING
There are various warning stickers affixed to your vehicle. Their purpose is to alert you and others to various dangers. Therefore, do not remove any warning stickers unless the sticker clearly states that you may do so.

If you remove any warning stickers, you or others could fail to recognize certain dangers and be injured.

The proper use of the vehicle requires that you familiarize yourself with the following information and rules:

 - safety notes in this Operator's Manual
 - technical data in this Operator's Manual
 - traffic rules and regulations
 - laws and safety standards pertaining to motor vehicles

Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to

contact an authorized Mercedes-Benz Center immediately to have the problem diagnosed and rectified. If the problem is not resolved to your satisfaction, please discuss the problem again with a Mercedes-Benz Center or contact us at one of the following addresses.

In the USA

Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

In Canada

Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

Reporting malfunctions relevant to safety

For the USA only:

The following text is reproduced as required of all manufacturers according to Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the National Traffic and Motor Vehicle Safety Act of 1966.

Reporting safety defects

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or Mercedes-Benz USA, LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to: http://www.safercar.gov; or write to:

Administrator, NHTSA Headquarters, 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590.

You can also obtain additional information about vehicle safety from: http://www.safercar.gov.

Limited Warranty

Follow the instructions in this manual about the proper operation of your vehicle as well as about possible vehicle damage.

Damage to your vehicle that arises from culpable contraventions against these instructions are not covered either by Mercedes-Benz Limited Warranty or by the New or Used-Vehicle Warranty of Daimler AG.

Data stored in the vehicle

Information about electronic data acquisition in the vehicle

(Including notice pursuant to California Code § 9951)

Your vehicle records electronic data. If your vehicle is equipped with mbrace1, data is transmitted in the event of an accident.

This information helps, for example, to test vehicle systems after an accident and to continually improve vehicle safety.

Daimler AG can access this data and submit it:

- for safety research or vehicle diagnosis purposes
- with the consent of the vehicle owner
- on the instruction of prosecuting authorities
- for use in arbitration of disputes that involve Daimler AG, its affiliates or its sales and service organizations
- as otherwise required or permitted by law.

Operator's ManualCockpit