Prepare For The Appointment

If you’re having warranty work done, be sure to have theright papers with you. Take your warranty folder. Allwork to be performed may not be covered by thewarranty. Discuss additional charges with the servicemanager. Keep a maintenance log of your vehicle’sservice history. This can often provide a clue to thecurrent problem.

Prepare A List

Make a written list of your vehicle’s problems or thespecific work you want done. If you’ve had an accidentor work done that is not on your maintenance log, let theservice advisor know.

Be Reasonable With Requests

If you list a number of items and you must have yourvehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.

At many authorized dealers, you may obtain a rentalvehicle at a minimal daily charge. If you need a rental, itis advisable to make these arrangements when you callfor an appointment.