Mercedes-Benz E-Class: Towing and tow-starting

Mercedes-Benz E-Class: Towing and tow-starting

• Important safety notes
• Installing/removing the towing eye
• Towing the vehicle with the rear axle raised
• Towing a vehicle with both axles on the ground
• Transporting the vehicle
• Notes for 4MATIC vehicles
• Tow-starting (emergency starting)

Important safety notes

WARNING
If you tow the vehicle, you must use a rigid towing bar if:
 - the engine is not running.
 - there is a brake system malfunction.
 - there is a malfunction in the power supply or the vehicle's electrical system.
The power assistance for the steering and the brake force booster do not work when the engine is not running. You will need more force to steer and brake, you may have to depress the brake pedal with maximum force.

If you tow or tow-start another vehicle, its weight must not exceed the maximum permissible gross vehicle weight of your vehicle.

WARNING
The vehicle is braked when the HOLD function or DISTRONIC PLUS is activated. Therefore, deactivate HOLD and DISTRONIC PLUS if the vehicle is to be towed

It is better to have the vehicle transported than to have it towed

You may only tow the vehicle a maximum distance of 30 miles (50 km). A towing speed of 30 mph (50 km/h) must not be exceeded.

For towing distances over 30 miles (50 km), the vehicle must loaded onto a transporter.

Only secure the tow rope or tow bar at the towing eyes. Otherwise, the vehicle could be damaged.

Do not use the towing eye for recovery, as this could damage the vehicle. If in doubt, recover the vehicle with a crane.

When towing, pull away slowly and smoothly. If the tractive power is too high, the vehicles could be damaged.

Do not tow with sling-type equipment.

This could damage the vehicle.

When towing vehicles with KEYLESS-GO, use the key instead of the Start/Stop button. Otherwise, the automatic transmission may shift to position P when the driver's or front-passenger door are opened, which could lead to damage to the transmission.

The automatic transmission must be in position N when the vehicle is being towed.

The battery must be connected and charged.

Otherwise, you:

 - cannot turn the SmartKey to position 2 in the ignition lock
 - cannot shift the automatic transmission to position N

Before the vehicle is towed, switch off the automatic locking feature. You could otherwise be locked out when pushing or towing the vehicle.

Installing/removing the towing eye

Installing the towing eye

•► Remove the towing eye from the vehicle tool kit

WARNING
The exhaust tail pipe may be hot. You could burn yourself if you touch the tail pipe. Be particularly careful when removing the rear cover.

The mountings for the removable towing eyes are located in the bumpers. They are at the front and at the rear, under the covers.

Example: Sedan

•► Press the mark on cover 1 inwards in the direction of the arrow.

•► Take cover 1 off the opening.

•► Screw the towing eye in clockwise to the stop and tighten it.

Removing the towing eye

•► Loosen the towing eye and unscrew it.

•► Attach cover 1 to the bumper and press until it engages.

•► Place the towing eye in the vehicle tool kit.

Towing the vehicle with the rear axle raised

Only possible on vehicles without 4MATIC.

When towing your vehicle with the rear axle raised, it is important that you observe the safety instructions

The ignition must be switched off if you are towing the vehicle with the rear axle raised. Intervention by ESP® could otherwise damage the brake system.

•► Switch on the hazard warning lamps

•► Turn the SmartKey to position 0 in the ignition lock and remove the SmartKey from the ignition lock.

•► When leaving the vehicle, take the SmartKey or the KEYLESS-GO key with you.

Towing a vehicle with both axles on the ground

When having your vehicle towed, observe the important safety notes

WARNING
The power assistance for the steering and the brake force booster do not work when the engine is not running. You will then need much more effort to brake and steer the vehicle. Adapt your style of driving accordingly.

The automatic transmission automatically shifts to position P when you open the driver's or front-passenger door or when you remove the SmartKey from the ignition lock. In order to ensure that the automatic transmission stays in position N when towing the vehicle, you must observe the following points:

•► Make sure that the vehicle is stationary and the SmartKey in the ignition lock is in position 0.

•► Turn the SmartKey to position 2 in the ignition lock.

On vehicles with KEYLESS-GO, use the key instead of the Start/Stop button.

•► Depress and hold the brake pedal.

•► Shift the automatic transmission to position N.

•► Release the brake pedal.

•► Release the parking brake.

•► Leave the SmartKey in position 2 in the ignition lock.

Transporting the vehicle

The towing eye can be used to pull the vehicle onto a trailer or transporter for transporting purposes.

•► Turn the SmartKey to position 2 in the ignition lock.

•► Shift the automatic transmission to position N.

As soon as the vehicle is loaded:

•► Prevent the vehicle from rolling away by applying the parking brake.

•► Shift the automatic transmission to position P.

•► Turn the SmartKey to position 0 in the ignition lock and remove the SmartKey from the ignition lock.

•► Secure the vehicle.

Only lash the vehicle down by the wheels or wheel rims, not by parts of the vehicle such as axle or steering components.

Otherwise, the vehicle could be damaged.

Notes for 4MATIC vehicles

Vehicles with 4MATIC must not be towed with either the front or the rear axle raised, as doing so will damage the transmission.

If the vehicle has transmission damage or damage to the front or rear axle, have it transported on a transporter or trailer.

In the event of damage to the electrical system

If the battery is defective, the automatic transmission will be locked in position P. To shift the automatic transmission to position N, you must provide power to the vehicle's electrical system in the same way as when jump-starting.

Have the vehicle transported on a transporter or trailer.

Tow-starting (emergency starting)

Vehicles with automatic transmission must not be started by tow-starting. This could otherwise damage the transmission.

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